TERMS OF SERVICE

NOTE: ANY PRE-ORDER ITEMS WILL TAKE 4-5 WEEKS TO BE FULFILLED.

WE DO NOT ACCEPT RETURNS, SIZE CHANGES (ONCE ORDER IS SHIPPED/PRE ORDER WINDOW CLOSES), OR ISSUE REFUNDS. ALL SALES ARE FINAL

ALERT IS NOT RESPONSIBLE FOR THE PAYMENT OF CUSTOMS, DUTY FEES, OR VAT FEES. THE FEE VARIES AND IS DETERMINED BY EACH COUNTRY AND CANNOT BE CALCULATED IN ADVANCE. BY PROCESSING AN ORDER, YOU AGREE AND ACKNOWLEDGE YOU WILL PAY ANY CUSTOMS AND VAT FEES THAT MAY OCCUR.

ALERT IS ALSO NOT RESPONSIBLE FOR BROKEN OR STOLEN ITEMS. THE CUSTOMER TAKES FULL RESPONSIBILITY WHEN PURCHASING. PLEASE CONTACT USPS, OR YOUR LOCAL CARRIER TO LOCATE YOUR PACKAGE, AND OR FILE A LOST PACKAGE REPORT.

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. ADDRESS CHANGES CAN BE MADE IF THE ORDER HAS NOT YET BEEN SHIPPED. IF ITEM FAILS TO DELIVER DUE TO AN INCORRECT ADDRESS THE BUYER WILL HAVE TO PAY THE FEES FOR THE ITEM TO BE RESHIPPED.

CUSTOMER INFORMATION REMAINS CONFIDENTIAL AND WILL NOT BE SHARED/SOLD UNDER ANY CIRCUMSTANCES.

FOR SMS:

Alert Clothing SMS Terms of Service

By consenting to Alert Clothing’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@alert-clothing.com or visit our contact page via our website for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy here: https://alert-clothing.com/en-ca/pages/policy to determine how we collect and use your personal information.